Payment Policy

At Roambyt, we are committed to providing a secure, seamless, and transparent payment experience. This policy outlines the accepted payment methods, security measures, and billing terms for your digital purchases.

1. Accepted Payment Methods

We support a wide range of secure payment options to ensure a smooth checkout process for global customers:

  • Credit & Debit Cards: We accept major international card providers including Visa, MasterCard, American Express, and UnionPay.

  • Digital Wallets (Express Checkout): For a faster mobile experience, you can pay using Apple Pay, Google Pay, or Shop Pay.

  • PayPal: Securely pay using your PayPal balance or linked bank accounts/cards.

2. Payment Security

Your financial security is our top priority. Roambyt employs enterprise-grade security measures to protect your data:

  • SSL Encryption: All transactions are processed over a secure connection using rigorous SSL (Secure Socket Layer) encryption technology.

  • PCI Compliance: Our payment processing partners are Level 1 PCI-DSS compliant, adhering to the highest standards of payment security.

  • Tokenization (No Data Storage): Roambyt does not store your full credit card number or CVV code. Your payment data is tokenized and processed directly by our secure payment gateways. We only retain the last 4 digits for order verification purposes.

3. Payment Timing & Billing

  • Immediate Charge: As Roambyt provides digital goods (eSIMs) with instant delivery, your payment method will be charged immediately upon clicking the "Pay Now" or "Complete Order" button.

  • Order Generation: The eSIM QR code and activation details are strictly released only after the payment is successfully captured and verified.

4. Currency and Fees

  • Transaction Currency: Unless legally required otherwise in specific regions, most prices on the Roambyt website are settled in USD (US Dollars).

  • Exchange Rates: If your card or account is funded in a currency other than USD, your bank will apply their own exchange rate at the time of purchase.

  • Foreign Transaction Fees: Since Roambyt (METASSET PTE. LTD.) is a Singapore-based entity, some international banks may charge a small "Foreign Transaction Fee" or "Cross-Border Fee" even if the transaction is processed in your local currency. Roambyt is not responsible for these third-party bank fees.

5. Payment Failures & Troubleshooting

If your payment is declined, please check the following common issues:

  1. 3D Secure Verification (OTP): Most banks now require a One-Time Password (OTP) sent to your phone to authorize online purchases. Please ensure you have your phone nearby to complete this step.

  2. International Restrictions: Ensure your card is enabled for international online transactions (Singapore/Global).

  3. Information Accuracy: Verify that the billing address matches the address on file with your card issuer (AVS check).

  4. Insufficient Funds: Ensure you have enough credit limit or balance.

Recommendation: If the issue persists, trying a Digital Wallet (Apple Pay/Google Pay) or PayPal often resolves bank restriction issues.

6. Fraud Protection & Chargeback Policy

  • Verification: To prevent credit card fraud, our risk management system may flag suspicious orders for manual review. We reserve the right to cancel and refund orders that cannot be verified.

  • Disputes & Chargebacks: If you do not recognize a charge from "Roambyt" or "METASSET", please contact our support team first at support@roambyt.com. We can usually resolve issues (such as unreceived emails) within 24 hours.

  • Consequences of Fraud: Filing an unjustified dispute or "Chargeback" (claiming fraud on a legitimate purchase) will result in the permanent suspension of your Roambyt account and the immediate deactivation of the eSIM.

7. Invoices for Business Travelers

Need a receipt for expense reimbursement?

  • Automatic Receipt: A summary receipt is emailed immediately after purchase.

  • Official Invoice: You can download a formal invoice containing our corporate details directly from the "My Orders" section in your account or via the Roambyt App.

8. Taxes

  • General: Product prices typically exclude local taxes unless stated otherwise. You are responsible for any applicable local taxes (VAT/GST) mandated by your country of residence.

  • Singapore GST: For customers residing in Singapore, Goods and Services Tax (GST) may be applicable in accordance with IRAS regulations.

9. Contact Us

If you have any questions regarding billing, invoices, or payment issues, please contact our official customer service:

  • Email: support@roambyt.com

  • Phone: +65 8767 7985

  • Company Name: METASSET PTE. LTD.

  • Company Address: ROBINSON 112, 112 ROBINSON ROAD #03-001, Singapore 068902

  • Working Hours: Monday to Friday, 9:30 AM – 6:00 PM (Singapore Standard Time)

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